Our Promise
We want every customer to be pleased with their new surface. If something isn't right, tell us and we'll do our best to put it right.
How to Raise a Complaint
Email [email protected] or call 01908 023134. Please include your name, the address of the property, what has gone wrong and what you would like us to do.
What We'll Do
- Acknowledge your complaint within 2 working days.
- Look into it properly, which may mean visiting the property.
- Send you a full reply within 14 days, or explain why we need more time.
If It's Still Not Resolved
If we can't agree a solution, Citizens Advice can explain your consumer rights and options, and Trading Standards can look into concerns about a trader. If the installer belongs to a trade association or guarantee scheme, we'll give you its details so you can use its complaints process too.